HOUSE OF CATERING TERMS & CONDITIONS
The House Of Catering. This Terms & Conditions applies to the House Of Catering Web Site/Service and does not apply to the content of third parties.
The House Of Catering Web Site/Service (hereinafter known as “Service”) is offered to you hereinafter know as (“Customer”) conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the House Of Catering Web Site/Service constitutes your agreement to all such terms, conditions, and notices.
TINGKAT ORDER’S TERMS AND CONDITIONS
A. TINGKAT SERVICE
We provide Tingkat lunch and dinner service from Monday to Friday, excluding Public Holidays.
B. MINIMUM ORDER
Minimum of 20 meals per order.
Cash or cheque payment must be made on the start day of every new order. For cheque payments, please make cheque payable to "House Of Catering". For cash payments, customer required to obtain a signature on the receipt from the delivery staff as "Proof of Payment". House Of Catering will not be liable for any disputes that arise should there be an invalid Proof of Payment.
D. REPLACEMENT OF MEAL
The customer must notify House Of Catering at least 1 working day in advance (before 2pm for lunch and 5pm for dinner) should he/she decide not to have the meal delivered on the stipulated day/date. Replacement of meals will be given for the skipped meal/s. It will be added in the next cycle/month. In the event of dispute/s, our company reserves the right to have the final say on the number of days/meals consumed based on our records.
E. TERMINATION OF ORDER
The customer must notify House Of Catering by phone/writing/fax/email minimum 3 working days before the END date of the order. A new cycle of 20days term will be renewed and imposed upon if we do not receive any cancellation or termination notice 3 working days before the date of expiry.
F. CANCELLATION FOR CONFIRMED ORDER
No refund will be made should the customer cancel the service within or before the 20-meals cycle/order.
The Tingkat (tiffin carrier) is the property of our Company. The customer is responsible for the safekeeping of the Tingkat. Our stainless steel container is meant for the convenience of carrying the foods and not recommended for heating or cooking purposes. Our containers will get damaged if placed under direct fire, which is beyond washable. We reserve the right to claim for the replacement costs of $30 if any one of the compartment is stained or dented due to the mishandling by our customers.